At Spice Sip, we take great pride in offering high-quality products and exceptional customer service. As
part of our commitment to ensuring customer satisfaction, please review our policy on refunds and
returns below:
No Return/No Refund Policy
Due to the nature of our products, which include perishable or consumable items, we are unable to
accept returns or offer refunds under any circumstances. Once a product is purchased, it is considered
final sale.
Exceptions
While we do not accept returns or issue refunds, there are some exceptional cases we will consider on a
case-by-case basis:
Damaged or Defective Products**: If you receive a product that is damaged or defective, please contact
us within 48 hours of receiving your order. We will work with you to resolve the issue promptly, either
by offering a replacement or addressing the problem as per our discretion.
Incorrect Order:
If we mistakenly send you the wrong product, please reach out to us immediately. We will assist you in
exchanging the incorrect item with the right one, ensuring a smooth resolution.
How to Report Issues
If you believe your purchase qualifies for one of the exceptional cases above, please contact our
customer support team via email or phone with the following details:
– Order number
– Clear description of the issue
– Photos of the damaged or incorrect product (if applicable)
We will review your case and aim to respond within 2-3 business days.
Exchanges
As part of our no-return/no-refund policy, we do not offer exchanges unless an item was received
damaged or incorrect.
Important Notes
– Please double-check your order before completing your purchase.
– We encourage you to carefully read the product descriptions, ingredients, and any other relevant
information before placing an order to ensure you’re satisfied with your selection.
We truly appreciate your understanding and support of our policy. At Spice Sip, our goal is to make sure
your experience with us is as smooth and enjoyable as possible. Should you have any further questions
or concerns, don’t hesitate to get in touch with our customer service team at Sales@spicesipht.com